Shipping policy

Shipping Policy

Every Soodam order ships from Seoul with full tracking and insurance included. Orders to the United States travel by Korea Post EMS; everywhere else, by DHL Express.

Where we ship

We currently ship to the following regions:

  • North America: Canada, United States
  • Europe: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
  • Asia-Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Taiwan, Thailand
  • Middle East: Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates

Don't see your country? Email contact@shopsoodam.com and we'll check whether we can ship to you.

Processing time

Each piece is sourced from a partner studio in Korea, so we need 1-5 business days to confirm and prepare your order before it ships.

Some made-to-order pieces take 5-10 business days to prepare. We always note this on the product page so you know before you order.

Transit time

Once your order is on its way:

  • United States: 3–7 business days after dispatch (Korea Post EMS)
  • Everywhere else: 1–5 business days after dispatch (DHL Express)

These are carrier estimates. Customs clearance, public holidays, and weather can occasionally cause delays beyond our control.

Shipping costs

Shipping costs vary by country and are shown at checkout, in the banner at the top of the site, and on every product page as you shop.

In the United States, shipping is $25 flat, and orders of $150 or more ship free.

Customs, duties, and import taxes

Everything is handled upfront. Nothing more is owed when your parcel arrives.

Every Soodam order ships DDP (Delivered Duty Paid), which means all applicable customs duties and import taxes — including VAT where it applies — are already built into the product price. No invoices on the doorstep, no brokerage fees, no surprises.

Please note: the customs duties and import taxes built into your product price are non-refundable on returns.

Tracking your order

As soon as your order ships from Seoul, you'll receive an email with your tracking number and a link to follow your parcel.

If you don't see this email within 2 business days of placing your order (allowing for our processing window), please check your spam folder or email contact@shopsoodam.com with your order number.

Wrong shipping address

If you've entered the wrong shipping address, email contact@shopsoodam.com right away with your order number. The sooner we hear, the better the chances:

  • Before dispatch — we'll update the address for free.
  • After dispatch — we can sometimes request an in-transit address correction through DHL. A small carrier fee applies; let us know and we'll check the options.

Please note: if a parcel is successfully delivered to the address you entered at checkout, we are unable to refund or replace it. We recommend double-checking your shipping address before placing your order.

Lost or damaged in transit

If DHL tracking shows no movement for 10+ business days, your parcel arrives damaged, or it's marked delivered but you haven't received it, please email contact@shopsoodam.com within 14 days of the issue with your order number.

For damaged parcels, please also include:

  • Clear photos of the outer packaging and the item(s)
  • The original packaging — please hold on to it until the claim is resolved, as DHL may request an inspection

We'll open a claim with DHL right away. Once it's approved (typically 5–10 business days), we'll send a replacement or issue a full refund — your choice. We'll keep you posted at every step.

For anything else, write to us at contact@shopsoodam.com. We answer within 2 business days (Mon–Fri, KST).