Refund policy

Return and Refund Policy

We want you to be happy with what arrives. If something isn't right, here's how it works.

Return window

You may return most items within 14 calendar days of delivery for a refund, even if you've simply changed your mind.

To qualify for a return, the item must be:

Unused, unworn, and unwashed
In its original packaging, with all tags, dust bags, and inserts intact
Accompanied by proof of purchase (your order number is enough)

How to start a return

Email contact@shopsoodam.com within 14 days of delivery to request a Return Authorization (RA). Please include your order number and the item(s) you'd like to return.
Once approved, we'll email you the return address in Seoul along with instructions.
Ship the item back within 7 days of receiving your RA, using a tracked service. We can't refund a parcel that gets lost in transit, so please keep your tracking number.

Returns sent to us without an RA, or outside the 14-day window, may be refused.

Who pays for return shipping

Change of mind: you cover the return shipping back to Seoul.
Defective, damaged, or incorrect items: we cover everything (see below).

The customs duties and import taxes built into your product price, as well as any shipping fee paid at checkout, are non-refundable on change-of-mind returns.

Refunds

Once your return reaches us in Seoul, we inspect it within 3–5 business days and email you the outcome. Approved refunds are issued to your original payment method within 10 business days of inspection. Depending on your bank, funds typically appear in your account within 5–10 business days after that.

If more than 15 business days have passed since we confirmed your refund and you still don't see it, please email contact@shopsoodam.com and we'll look into it.

Damaged, defective, or incorrect items

That's on us. We cover everything — replacement or full refund, your choice.

Please email contact@shopsoodam.com within 7 days of delivery with:

Your order number
Clear photos of the item and its packaging
A short description of what's wrong

We'll respond within 2 business days. In many cases we can simply send a replacement without asking you to ship anything back.

Lost or damaged in transit

If tracking shows no movement for 10+ business days, your parcel arrives damaged, or it's marked delivered but you haven't received it, please email contact@shopsoodam.com within 14 days of the issue with your order number. For damaged parcels, please also include photos of the outer packaging and the item(s), and hold on to the original packaging until the claim is resolved — the carrier may request an inspection.

Exchanges

We don't run direct exchanges, because most pieces are limited at our partner studios and may not be in stock by the time we receive your return. The fastest way is to:

Return the original item for a refund.
Place a new order for what you actually want.

Items that cannot be returned

For hygiene and customization reasons, the following are final sale (your statutory rights for faulty items are unaffected):

Loofahs, bath sponges, and other personal care items, for hygiene reasons
Candles, fragrance, or skincare once opened or seal broken
Custom, made-to-order, engraved, or personalized items
Final sale or archive items (clearly marked at purchase)
Gift cards

European Union and United Kingdom — 14 day cooling-off period

If your order is shipped to the European Union or the United Kingdom, you have a statutory right to cancel within 14 days of delivery, for any reason and without justification. This right applies to all eligible items, including items purchased on sale. (UK customers: this right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.)

To exercise this right:

Notify us at contact@shopsoodam.com within 14 days of delivery.
Return the item within 14 days of notifying us, using a tracked service.
The item should be in resellable condition. You may unpack and inspect items as you would in a shop; we may deduct value for handling beyond what's necessary to establish their nature and characteristics.

You are responsible for the cost of return shipping. We will refund the price of the item and the original standard outbound shipping cost within 14 days of receiving the item back or receiving proof you have shipped it, whichever is earlier.

Made-to-order, personalized, and sealed hygiene goods (once unsealed) remain excluded as permitted under EU Consumer Rights Directive 2011/83/EU and the equivalent UK regulations.