Questions

Yes. We currently ship from Seoul to:

- North America: Canada, United States
- Europe: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Asia-Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Taiwan, Thailand
- Middle East: Bahrain, Kuwait, Qatar, Saudi Arabia, UAE

Don't see your country? Email contact@shopsoodam.com and we'll check.

Each piece is sourced from a partner studio in Korea, so we need 1-5 business days to confirm and prepare your order before it ships. Some made-to-order pieces take 5-10 business days; we always note this on the product page.

Once your order is on its way, Korea Post EMS takes 3-7 business days after dispatch, with full tracking. Need it sooner? DHL Express (2-4 business days in transit) is available at checkout for $85.

These are carrier estimates. Customs, holidays, and weather can sometimes cause delays.

Every order ships via Korea Post EMS with full tracking included. Shipping is $25 flat.

Orders of $150 or more ship free.

Need it sooner? DHL Express is available at checkout for $85 flat, 2-4 business days in transit. That rate applies at any order size; the free-shipping threshold covers Korea Post EMS only.

No surprise bill at the door.

US prices no longer carry the duty. Instead, import duties are added as their own line at checkout, 12.5% of your order subtotal, calculated by Shopify. We handle the customs charge ourselves, so nothing is owed when your parcel arrives: no invoices on the doorstep, no brokerage fees. There is no US sales tax on your order.

Why we do this: showing the duty as its own line means the price you see on the product page is the price of the object, and the import cost is visible rather than buried.

Please note that import duties paid at checkout and shipping are not refunded on returns.

No. Import duties (12.5%) are shown at checkout; we handle customs, nothing due at delivery.

As soon as your order ships from Seoul, you'll receive an email with your order tracking number and link. If you don't see it within 2 business days of your order shipping, please check your spam folder or email contact@shopsoodam.com with your order number.

If tracking shows no movement for 10+ business days, your parcel arrives damaged, or it's marked delivered but you haven't received it, please email contact@shopsoodam.com within 14 days of the issue with your order number.

For damaged parcels, please also include photos of the outer packaging and the item(s), and hold on to the original packaging until the claim is resolved. The carrier may request an inspection.

We'll open a claim with the carrier that handled your parcel, Korea Post EMS or DHL Express, right away. Once it's approved, we'll send a replacement or issue a full refund, your choice. We'll keep you posted at every step, so you're never left wondering where things stand.

Because we forward orders to our partners in Korea within 24 hours, the cancellation window is short:

• Within 1 hour of ordering: free cancellation, full refund. No problem.
• After 1 hour: we'll do our best, but it depends on whether the maker has already started preparing your piece. We'll always try, but can't guarantee.
• After it's shipped: we'll have to treat it as a return once it arrives.

To cancel or change something email contact@shopsoodam.com with your order number and "Cancel" or "Change" in the subject line. The sooner we hear, the better the chances.

Email contact@shopsoodam.com right away with your order number; the sooner the better.

Before dispatch: we'll fix it for free.
After dispatch: we can sometimes request an in-transit address correction through the carrier. A small carrier fee applies; let us know and we'll check options.

Please note: if a parcel is successfully delivered to the address you entered, we're unable to refund or replace it. We recommend double-checking your shipping address before placing your order.

You can return most items within 14 calendar days of delivery for a refund, even if you've simply changed your mind. To qualify:

• The item must be unused, unworn, and unwashed, in its original packaging (with all tags, dust bags, and inserts).
• Email contact@shopsoodam.com first to request a Return Authorization (RA). Returns sent without an RA may be refused.
• Once approved, please ship it back within 7 days.

For change-of-mind returns, you cover return shipping back to Seoul. Please use a tracked service; we can't refund a parcel that gets lost on the way back.

Import duties paid at checkout and shipping are not refunded on returns.

Refunds are issued to your original payment method within 10 business days of receiving and inspecting your return.

The following items are not eligible for return: final-sale items, made-to-order pieces, and personal care items (loofahs, etc.) for hygiene reasons. If you've received a defective or incorrect item, please see the section below. We handle those differently.

That's on us. We cover everything: replacement, or a full refund (your choice).

Please email contact@shopsoodam.com within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging
• A description of what's wrong

We'll respond within 2 business days. In many cases, we can simply send a replacement without asking you to ship anything back.

We don't run direct exchanges, because most pieces are limited at our partner studios; they may not be in stock by the time we receive your return. The fastest way is to:

• Return the original item for a refund.
• Place a new order for what you actually want.

For hygiene and customization reasons, the following are final sale (your statutory rights for faulty items are unaffected):

• Loofahs, bath sponges, and other personal care items for hygiene reasons
• Candles, fragrance, or skincare once opened or seal broken (if applicable)
• Custom, made-to-order, personalized, or engraved items
• Final sale / archive items (clearly marked at purchase)
• Gift cards

Once your return reaches us in Seoul, we inspect it within 3-5 business days and email you the outcome. Approved refunds are issued to your original payment method right away. Funds typically appear in your account within 5-10 business days, depending on your bank.

Note: returns received outside the 14-day window, without an RA, or not in resellable condition are not eligible for a refund.

Soodam (수담, soo-dahm) is an editorial shop carrying considered goods from Seoul. Some are made by hand in small studios. Others come from contemporary Korean design brands. A few are everyday objects that happen to be unusually well-made. What they share: someone in Seoul put them into the world with intent, and someone at Soodam thought they were worth bringing across.

Every piece in our shop is sourced from independent makers, design brands, and studios based in Seoul and elsewhere in South Korea. We work with a small, evolving roster of partners we trust, and visit their studios when we can.

The easiest way is to email contact@shopsoodam.com. We answer within 2 business days (Mon–Fri, KST). For anything order-related, please include your order number; it makes things much faster on our end. If you haven't heard from us within 2 business days, please check your spam folder before reaching out again.